Man With A Van Barbican Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Barbican provides moving, carrying, loading, unloading, and related transport services to domestic and commercial customers. By making a booking, the customer agrees to be bound by these terms, which are intended to provide clarity on the booking process, payment obligations, cancellation rights, liability limits, waste handling requirements, and the governing law applicable to the service. For the avoidance of doubt, these terms apply to all jobs arranged through our service, whether the request is for a single-item move, a partial load, or a larger relocation.

The terms should be read carefully before confirming a reservation. A booking with Man with a Van in Barbican is only accepted once the customer has provided accurate job details and the booking has been confirmed by us. We may rely on the information supplied by the customer when planning vehicle size, staffing, route, timing, access, and any specialist handling requirements. If any information changes after confirmation, the customer must notify us as soon as reasonably practicable, as variations may affect pricing, scheduling, or the ability to complete the job safely and lawfully.

These terms are written for general use and are not intended to replace any statutory rights the customer may have under UK consumer law. Nothing in this document limits rights that cannot lawfully be excluded. However, where the law permits, we set out below the practical arrangements that govern the service relationship between the customer and Man and Van Barbican. The service is provided with reasonable care and skill, but it remains the customer’s responsibility to ensure that the property, items, and access arrangements are suitable for the agreed service.

Bookings may be requested by telephone, email, online form, or any other channel made available by us from time to time. A booking request does not guarantee availability. All requests are subject to confirmation by Man With A Van Barbican, and a contract is formed only when we have accepted the job and confirmed the essential details. To avoid misunderstandings, the customer must provide full and accurate information including the collection and delivery addresses, number and type of items, floor levels, lift availability, parking restrictions, time constraints, and whether any item is unusually heavy, fragile, or difficult to move.

The customer must also disclose anything that could affect the safety or legality of the move, including items containing liquids, hazardous materials, prohibited goods, or goods requiring special permits. Where the customer fails to provide correct or complete information, we may revise the quote, alter the staffing arrangement, refuse to handle certain items, or cancel the booking where necessary. The customer acknowledges that quotes are generally based on the details given at the time of booking and may be amended if the actual job differs materially from the original description.

When a booking is confirmed, the customer is responsible for ensuring that access to both properties is available at the agreed time and that the items are ready to be collected. Delays caused by the customer, third-party access problems, or incomplete preparation may result in additional charges. If a vehicle cannot reasonably access the collection or delivery point, or if a property presents unsafe conditions, we may pause, reschedule, or terminate the service. In such cases, any wasted time, waiting time, or abortive attendance may be chargeable.

Our service may include loading, unloading, transportation, placement of items in a room of choice, and reasonable handling assistance. Unless explicitly agreed in advance, the service does not include dismantling, reassembly, unpacking, plumbing, electrical work, hoisting, or the movement of items that require specialist equipment or additional personnel. The customer is expected to indicate whether any such extra services are needed so that we can decide whether they can be offered and at what price.

We reserve the right to refuse to move items that are unsafe, unstable, contaminated, excessively heavy for one person, or likely to cause damage to property or injury to persons. Similarly, our team may decline to lift or carry goods if doing so would breach health and safety requirements or exceed the agreed scope of the service. Any decision made by our team on safety grounds is final for the purposes of the job itself, although we may offer alternative arrangements where practical.

Customers should ensure that all items are suitably packed and protected for transport. Man with a Van Barbican is not responsible for the condition of items that were inadequately packaged, improperly secured, or already damaged before collection. Where fragile or high-value items are included, the customer should use appropriate wrapping, boxing, and labelling. We may assist with handling, but we do not accept responsibility for packaging choices made by the customer unless we have expressly agreed in writing to pack the goods ourselves.

Prices may be quoted as a fixed fee, hourly rate, or a combination of both depending on the nature of the service. Any quote provided before the job begins is based on the information available at that time and may be subject to revision if the job scope changes, waiting time occurs, or additional labour is required. Unless expressly stated otherwise, all prices are exclusive of VAT where applicable and may include or exclude travel time, congestion-related delay, tolls, parking, or congestion charges depending on the agreed quote.

Payment terms will be confirmed at the time of booking or before the service starts. We may require a deposit, partial prepayment, or full payment in advance for certain bookings. The balance, where applicable, must be paid immediately on completion of the service unless another arrangement has been agreed in writing. Accepted payment methods may vary, and the customer is responsible for ensuring that sufficient funds are available. If payment is not made when due, we reserve the right to suspend further services, withhold release of goods only to the extent permitted by law, and recover any costs incurred in pursuing overdue sums.

Additional charges may apply in the following circumstances: extra loading or unloading time beyond the booked allowance; stairs or difficult access not disclosed at booking; the need for more crew members or a larger vehicle; excessive waiting time; failed collection or delivery caused by the customer; redelivery; storage; parking penalties arising from customer instructions or inaccurate information; and any waste disposal or tip fees agreed in advance. Customers will be informed of any material additional charge as soon as reasonably possible. Man With A Van Barbican will act fairly and transparently in relation to billing, but the customer remains liable for costs resulting from inaccurate or incomplete booking information.

The customer may request cancellation or rescheduling of a booking, but such changes are subject to our cancellation policy and the timing of the notice provided. If a booking is cancelled shortly before the agreed date or time, we may charge a cancellation fee to reflect lost time, administrative costs, and any vehicle or labour allocation already committed to the job. Where a deposit has been paid, it may be retained in full or in part to cover our reasonable losses, subject always to applicable law.

If the customer wishes to change the booking, every reasonable effort will be made to accommodate the request, but revised dates and times are subject to availability. A rescheduled booking may be treated as a new appointment for pricing purposes if the original terms no longer apply. Where we have already travelled to the collection point and the job cannot proceed because the customer has cancelled, is unavailable, or has not made the items ready, the booking may be charged as a wasted attendance.

We may cancel or reschedule a booking in limited circumstances, for example where severe weather, traffic disruption, vehicle breakdown, staff illness, unsafe access, legal restrictions, or events beyond our reasonable control make performance impracticable. If we must cancel, we will try to provide notice promptly and, where appropriate, offer an alternative appointment. Except where required by law, we are not liable for consequential losses arising from a cancellation or delay caused by circumstances outside our control.

Our liability is limited to losses directly caused by our negligence, breach of contract, or failure to use reasonable care and skill. We do not accept responsibility for indirect or consequential loss, including loss of earnings, loss of opportunity, or business interruption, unless such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

The customer is responsible for ensuring that all items are legal to transport, correctly declared, and adequately prepared for handling. The customer should remove keys, documents, cash, jewellery, personal data, and other sensitive items from anything being moved unless those items are specifically included in the booking. We are not liable for loss or damage to items that the customer chose to leave inside drawers, cupboards, boxes, or appliances unless the damage is caused by our proven negligence. The customer should also confirm that floors, walls, and doorways are protected where needed and that pets, children, and bystanders are kept clear of the working area.

If an item is damaged during the service and the customer believes we are responsible, the issue must be reported within a reasonable time and supported by evidence where possible. We may require photographs, a description of the circumstances, and the opportunity to inspect the item before any claim is assessed. Any claim will be considered in accordance with these terms, the evidence available, and any rights the customer may have under law. Where liability is established, our responsibility may be limited to repair, replacement, or the reasonable cost of rectifying the loss, subject to the applicable legal caps and exclusions.

Where our service includes the removal, disposal, or transport of waste, the customer must ensure that the waste has been accurately described in advance. We only handle waste in compliance with applicable UK waste regulations and environmental obligations. This means that waste must not include illegal, hazardous, corrosive, explosive, infectious, or contaminated materials unless we have expressly agreed in writing and are legally permitted to handle them. The customer must not present prohibited items for disposal without prior agreement.

We may require the customer to identify the origin of the waste and confirm whether it is household, commercial, recyclable, or specialist waste. Where required, the customer must cooperate with any paperwork, declarations, or checks needed to ensure lawful disposal. If the waste is misdescribed, improperly separated, or includes prohibited material, we may refuse collection, return the material, or charge additional fees for lawful handling and disposal. Any fines, penalties, or enforcement action caused by inaccurate information supplied by the customer will be the customer’s responsibility.

When waste is collected by Man with a Van Barbican, title and responsibility for the waste transfers only to the extent permitted by law and only once the waste has been lawfully accepted for transport and disposal. The customer must not request any disposal method that would breach environmental law, fly-tipping rules, duty of care obligations, or local authority requirements. We reserve the right to use licensed facilities and approved subcontractors where necessary. A request for waste removal does not oblige us to accept material that we reasonably believe cannot be handled lawfully or safely.

We are not liable for any failure or delay in performing the service where the failure is caused by events beyond our reasonable control. Such events may include extreme weather, road closures, accidents, industrial action, acts of government, emergency restrictions, vandalism, fire, flood, or power failure. In these circumstances, we may suspend the booking, adjust the arrival time, or offer an alternative date. We will use reasonable efforts to minimise disruption, but we cannot guarantee performance where external conditions make the service unsafe or impractical.

The customer also acknowledges that urban access can be affected by parking constraints, loading restrictions, congestion, building access rules, and lift outages. These are ordinary operational risks that may affect timing. If the customer has specific time-critical requirements, these must be disclosed in advance and agreed in writing where possible. Even then, we cannot guarantee arrival or completion at a precise time if delay is caused by matters outside our reasonable control or by circumstances not disclosed at booking.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remainder shall continue in full force and effect. Any waiver by us of a breach must be in writing and shall not operate as a waiver of any later breach. No third party has any rights to enforce these terms unless such rights arise under applicable law. The customer may not assign or transfer the booking without our prior consent, and any attempt to do so without agreement may result in cancellation or re-quotation.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights applicable in the customer’s place of residence where such rights cannot lawfully be waived. This ensures that any legal interpretation of the service remains consistent with the applicable UK legal framework.

By making a booking with Man With A Van Barbican, the customer confirms that they have read, understood, and agreed to these terms. The customer also confirms that they are authorised to enter into the booking and to arrange the movement or disposal of the relevant goods. If a customer books on behalf of another person, the booking party remains jointly responsible for the accuracy of the information provided and for any payment due under the agreement.

These terms constitute the entire agreement between the customer and Man and Van Barbican in relation to the booked service, unless expressly varied in writing. Any changes or special arrangements must be agreed by us in advance and confirmed clearly to avoid disputes. We recommend retaining a copy of the booking details and these terms for reference. By proceeding, the customer accepts a practical, fair, and legally grounded service arrangement designed to support safe and efficient transport work.