Terms and Conditions

Man With a Van Barbican Terms of Service

These Terms and Conditions set out the basis on which Man With a Van Barbican provides man and van, moving and related services. By making a booking, paying a deposit, or allowing our team to start work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Client means the person, company or organisation that requests or accepts a quotation and for whom the service is carried out.

We, us, our means Man With a Van Barbican, the provider of the removal and transport services.

Services means any man and van, removal, loading, unloading, packing, storage liaison, furniture transport, or related services we agree to provide.

Goods means the items, furniture, boxes, equipment and any other property which we are requested to move, transport, handle or otherwise deal with.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

We provide man and van and removal services for domestic and business clients, including moving single items, partial loads and full property moves. Our services may include loading, transport, unloading and, if agreed, assistance with packing, dismantling and reassembly.

The precise scope of services, locations, timings and price will be set out in the quotation or booking confirmation based on the information supplied by you. It is your responsibility to ensure that all information provided is accurate and complete, including access details, parking restrictions, property layout, lift availability and inventory of items.

3. Booking Process

Bookings are accepted subject to availability. A booking is not confirmed until we have issued a booking confirmation. We reserve the right to refuse any booking request at our discretion.

You may request a quotation by providing details of the move, including addresses, type and quantity of goods, preferred dates and any special requirements. Quotations are usually provided as estimates based on the information supplied and may be adjusted if that information is incomplete or inaccurate, or if the scope of work changes.

We may request deposit payment to confirm your booking. Where a deposit is required, the booking will not be finalised until the deposit has been paid. By confirming a booking, you warrant that you are the owner of the goods or have the authority of the owner to enter into this contract.

4. Access, Parking and Property Conditions

You are responsible for providing suitable access and parking for our vehicle or vehicles at both the collection and delivery addresses. This includes arranging any necessary permits or authorisations and ensuring compliance with local parking and traffic regulations.

Any parking fees, fines, congestion charges, low emission or clean air zone charges, tolls or penalties incurred as a result of the service will be payable by you and may be added to the final invoice.

You must ensure that the property is ready for our arrival, including that goods are properly packed where this is your responsibility, that fragile items are identified to us, and that any large items requiring dismantling are ready as agreed. We are not responsible for delays arising from inadequate access, unprepared items, or obstructions at the property.

5. Client Obligations

You agree to:

Provide truthful and complete information about the move, including all items to be transported.

Ensure that all goods are safely and suitably packed if packing is not included in our service.

Properly label any fragile items or items requiring special handling.

Be present or represented at the collection and delivery addresses to provide instructions and sign any documents as required.

Secure valuables and confidential items, and not include them in the load unless expressly agreed.

Comply with relevant laws and regulations including waste and recycling rules.

6. Our Obligations

We will provide the services with reasonable care and skill and in accordance with these Terms and Conditions. We will take reasonable steps to protect your goods during loading, transport and unloading, and to complete the work within a reasonable time frame.

We may use our own staff or trusted subcontractors. In all cases, the contract for services remains between you and us, and these Terms and Conditions continue to apply.

7. Payments and Charges

Prices may be quoted as fixed fees or on an hourly rate, subject to a minimum charge. The method of charging will be confirmed at the time of booking.

We may require part or full payment in advance, or a deposit to secure your booking. Unless otherwise agreed, the balance of payment is due immediately upon completion of the services. We reserve the right to withhold goods or terminate services if payment is not made when due.

Additional charges may apply where:

The move takes longer than estimated due to circumstances beyond our control or not disclosed at the time of booking, such as extra items, poor access, lack of lifts or waiting time.

There are additional journeys, changes to addresses or extra services requested on the day.

Parking, toll, congestion and similar charges are incurred in carrying out the services.

All charges are stated exclusive of any applicable taxes unless otherwise indicated. You agree to pay any taxes that apply to the services.

8. Cancellations and Amendments

You may cancel or amend your booking by notifying us as early as possible. Cancellation charges may apply, calculated as a percentage of the quoted price, depending on when you cancel in relation to the booked date.

Where cancellation occurs with sufficient notice before the scheduled start time, we will normally refund any deposit paid, less any reasonable administrative or unrecoverable costs. Where cancellation occurs with short notice, we reserve the right to retain the deposit in full and to charge a proportion of the estimated fee to cover loss of work and allocated resources.

If you request changes to the date, time, location or scope of services, we will try to accommodate these changes but cannot guarantee availability. Adjusted charges may apply where changes increase travel time, duration, staffing or vehicle requirements.

We may cancel the booking or suspend services where:

You fail to pay any amounts due.

There is a risk to the health or safety of our staff, the public or property.

Weather, traffic disruption or events beyond our reasonable control make it impossible or unsafe to proceed.

In such circumstances we will attempt to rearrange the service where reasonable, but we will not be liable for any losses caused by such cancellation where it results from events outside our control.

9. Goods Not Accepted for Removal

Unless expressly agreed in writing, we do not accept the following items for carriage or handling:

Hazardous, flammable, explosive or corrosive materials.

Illegal goods or substances.

Cash, jewellery, watches, precious metals or stones, securities, financial documents or irreplaceable items.

Perishable or frozen food, live plants, animals or other living organisms.

Any item which may cause damage, pollution or pose a health and safety risk.

If such items are transported without our knowledge or consent, our liability for them is excluded and you will be responsible for any loss, damage, fines or expenses arising.

10. Packing and Fragile Items

Where we have not been contracted to provide packing services, you are responsible for ensuring that all goods are suitably packed for transport. We are not liable for damage caused by inadequate or improper packing carried out by you or a third party.

Fragile items such as glass, mirrors, artwork, electronics and antiques must be appropriately protected. You must inform us of any items of particular fragility or high value before the service starts so that we can handle them with appropriate care.

11. Liability and Limitations

We will exercise reasonable care in handling and transporting your goods. Our liability for loss of or damage to goods, or for delay, is limited as follows unless you have agreed separate enhanced cover with us in writing.

We will not be liable for any loss or damage:

Arising from wear and tear, inherent defects, pre-existing damage or poor construction of items.

To furniture or fittings that were already damaged or not in a sound condition.

To items packed by you or by a third party where damage arises from inadequate packing.

Resulting from dismantling or reassembly of furniture or equipment, unless caused by our negligence.

Caused by atmospheric or climatic conditions, such as damp, mould or temperature changes.

Arising where goods are left unattended at your request or where you or your representative supervise and direct the loading or unloading.

We are not liable for any indirect or consequential loss, including loss of profits, loss of revenue, loss of business, loss of opportunity or any similar loss, even if advised of the possibility of such loss.

Where we are found liable for loss or damage to goods, our liability will be limited to a reasonable cost of repair or replacement, taking into account age, condition and market value, and up to any monetary cap communicated to you before the service. You are responsible for arranging any additional insurance you consider necessary.

12. Delays and Events Beyond Our Control

We will make reasonable efforts to carry out the services at the agreed time and within any estimated duration. However, timings are not guaranteed. We are not liable for delays or failure to perform our obligations where caused by events beyond our reasonable control, including but not limited to traffic congestion, accidents, breakdowns, extreme weather, road closures, industrial action, public events, or emergencies.

If such an event occurs, we will attempt to inform you as soon as reasonably practicable and, where possible, agree an alternative time or date for carrying out the services.

13. Waste, Disposal and Environmental Regulations

We operate in compliance with relevant UK waste and environmental legislation. We are not a general waste disposal company and will not remove rubbish, builder's waste, hazardous materials or items designated as controlled waste unless specifically agreed and compliant with regulations.

Where we agree to take away unwanted items, we will dispose of them lawfully using appropriate facilities or licensed partners. Additional charges will apply for disposal and recycling services, calculated according to type and quantity of items and any applicable fees at disposal sites.

You must not request us to dispose of items illegally or in contravention of waste rules. If you provide items for disposal that are hazardous, contaminated or otherwise unsuitable without informing us, you will be responsible for any resulting costs, fines or penalties.

14. Complaints and Claims

If you have a complaint about our services, you should raise it with us as soon as possible, preferably on the day of the move so we have an opportunity to address it immediately.

Any claim for loss or damage to goods must be notified to us in writing within a reasonable time after completion of the services and in any event no later than seven days from the date of the move. You should provide details of the alleged loss or damage and supporting evidence, such as photographs and proof of value.

Failure to notify us within this period may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.

15. Data Protection and Privacy

We will collect and use personal information such as your name, address, contact details and booking information for the purpose of managing your booking, providing the services, handling payments and for related administrative purposes.

We will keep your information secure and will not sell your data to third parties. We may share necessary information with our staff, subcontractors or service partners solely for the purpose of fulfilling the contract or complying with legal obligations.

16. Termination

We may terminate the contract or suspend services immediately where you materially breach these Terms and Conditions, including non-payment, abusive behaviour, health and safety risks, or requests that would lead to illegal activity. You will remain liable for all sums due for work performed and any costs incurred up to the time of termination.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

Any failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall not be construed as a waiver of that or any other right or remedy.

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract. It is your responsibility to review the Terms and Conditions made available to you at or before the time of booking.

These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us and supersede any prior discussions, correspondence or understandings relating to the subject matter.